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Our Privacy Policy: What We Collect and Why

When you open an account with us, we collect only what's needed to verify your identity, process your withdrawals through DANA, OVO, GoPay or QRIS, and keep your…

Account verification dataPayment method recordsLogin and activity logs
afatogel link Our Privacy Policy: What We Collect and Why
REACH US ANYTIME

Contact Us About Your Privacy

Have questions about what data we hold on you or how we use it?

Live Chat Open the chat widget in your account dashboard during lobby hours.
Email Support Send privacy requests to [email protected] with your account email.
Account Settings Log into your account, go to Settings > Security > Personal Data.
HOW WE PROTECT IT

Security, Retention and Your Rights

Your account and payment data are encrypted end-to-end so that only you and our payment team can see them.

Encryption Standard

All data in transit uses TLS 1.3 encryption. Stored payment records are hashed and salted. Your password is never visible to our staff or readable in our systems.

Payment Gateway Security

DANA, OVO, GoPay and QRIS transactions route through PCI-DSS certified processors. We never touch your full card or account number — only the transaction confirmation.

Login Protection

Every login is logged with your IP, device and browser. Unusual access attempts trigger an SMS verification to your registered phone. You control which devices can access your account.

Data Retention

Account and transaction data stay for 5 years after closure for legal and tax compliance. Session logs (IP, device) are purged after 90 days. You can request early deletion where local law permits.

Your Access Rights

Request a full copy of your personal data, correction of errors, or account deletion anytime. We provide it in readable format within 7 business days of your email to [email protected].

Third-Party Sharing

We share data only with payment processors, fraud-prevention vendors and where law requires (e.g. tax authorities). No advertising partners, no data brokers, no mass mailing lists.

Privacy Policy FAQ

No. We never sell, trade or share your name, email, phone or banking details with marketing firms, data brokers or advertisers. We only share data with payment processors (DANA, OVO, GoPay, QRIS partners) and fraud-detection tools under confidentiality agreements. Your information stays within afatogel link and our trusted vendors.

Your personal data (name, email, ID) stays in our system for 5 years after your account is closed, required for tax and legal compliance. Login logs (IP, device, timestamp) are deleted after 90 days. Withdrawal and deposit records linked to DANA, OVO, GoPay or QRIS are retained for 5 years. You can request early deletion where local law permits.

Yes. Log into your account and go to Settings > Security > Personal Data, then select Download My Data. Or email [email protected] with your account username. We'll send you a complete record of your profile, login history, deposits, withdrawals and gameplay logs within 7 business days in a readable format.

When you request account closure, we deactivate your login immediately and stop all gameplay. Your personal data is flagged for deletion after 5 years (for regulatory purposes). Payment and transaction records stay longer for tax compliance. Your email and phone can be reused for a new account after 30 days. Contact [email protected] to start the closure process.

We never store your full account number or card details. Deposits and withdrawals route through PCI-DSS certified gateways operated by your payment provider. We keep only the transaction ID, amount, date and status — enough to verify the transfer, not enough to reuse your account. All payment data is encrypted end-to-end.

Yes. Log in and go to Settings > Account Details to update your email or phone number. To update your ID or name, email [email protected] with a copy of your new document. We'll verify it within 2 business days. Changes to payment details take effect on your next deposit or withdrawal.

Contact our support team immediately via live chat (available 8 AM to 11 PM) or [email protected]. We log every login with IP and device type; if an unauthorised access is detected, we block the session and notify you by SMS. Reset your password and enable login notifications in Settings > Security to stay in control.